General Terms And Conditions of Madrid natural y artesanal

§ 1 Application with regard to businesses and definitions

(1) The following terms and conditions apply to all deliveries and other services between us and a consumer as amended at the time of the order. A consumer is any natural person who enters into a legal transaction for purposes that can be primarily attributed neither to their commercial nor to their independent professional activity.

(2) Madrid natural y artesanal Is a Trademark of the company Albisa, Engineering for Language and Electronic Documents, S.L. based in Madrid/Spain.

§2 Conclusion of a contract, storage of contract text

(1) The following rules on the conclusion of the contract apply to orders passed via our Internet shop

(2) If the contract is concluded, the contract is made with

Albisa, Enginnering for Language and Electronic Documents, S.L.
Heinz-Günter Rudolf
María Alonso 7
ES-28035 Madrid
Commercial Register: Tomo 14:099, Folio 43, Sección 8, Hoja M-231644, Inscripción 2
Court of Registration: Registro Mercantil de Madrid

(3) The presentation of goods in our on-line shop does not constitute a legally binding contract offer on our part, but only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a offer to conclude a purchase contract that is binding on him.

(4) Upon receipt of an order in our on-line shop the following rules apply: The consumer makes a binding offer of contract by successfully completing the ordering procedure provided for in our on-line shop. Ordering involves the following steps:

1) Select of the desired goods

2) Confirm by clicking on the buttons “Add to Shopping Cart”

3) Check the details in the shopping cart

4) Press the button “Checkout”

5) Entering the Invoice details in the on-line shop.

6) Checking again or correction of the relevant data entered.

7) Binding submission of the order by clicking the “Go to PayPal” button.

After checking the shopping cart and before sending the binding order, the consumer can, by pressing the “back” button on his Internet browser, return to the internet page where the customer’s input is entered and correct input errors or he can cancel the order process by closing the internet browser. We will immediately acknowledge receipt of the order by an automatically generated e-mail (“Order Confirmation”). With this we accept your offer.

(5) Storage of the contract text of purchases via our online shop: We will e-mail you with the order details, together with our General Terms and Conditions. You can also view our General Terms and Conditions at any time under

For security reasons, your order details are not accessible over the Internet.

§3 Prices, Shipping costs, Payment, Due date

(1) The prices include VAT at the legally prescribed rate and other price components. Shipping costs are additional.

(2) The consumer has the option of paying by

  • PayPal. If the customer does not have an account in PayPal, he can also use
  • his credit card.

§4 Delivery

(1) Unless we have clearly indicated this in the product description, all products offered by us are ready for immediate delivery. Depending on the country, delivery takes place within 5-8 working days, provided that the standard shipping has been selected. For fresh food, we recommend express shipping with a delivery within 2 working days.

Shipping on the Spanish Peninsula takes place within 1 working day.

The deadline for delivery begins to run the day after the conclusion of the contract. If the last day of the period falls on a Saturday, Sunday or legal holiday at the place of delivery, it shall be deemed to end on the next business day.

(2) The risk of accidental loss and accidental deterioration of the goods only passes to the buyer with the transfer of the goods to the latter, even when the goods are sent by mail.

§5 Retention of title

We retain title to the goods until payment in full of the purchase price.


§6 Customer’s right of withdrawal as a consumer:

Right of Withdrawal for Consumers

Customers are entitled to a right of revocation according to the following conditions, whereby the customer is any natural person who concludes a legal transaction for purposes which predominantly cannot be attributed to commercial nor independent professional activity.

Revocation Policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without specifying any reasons. The cancellation period is fourteen days from the date on which you or a third party other than the carrier designated by you take(s) possession of the goods. To exercise your right of cancellation, you must inform us at

Albisa, Enginnering for Language and Electronic Documents, S.L.
Heinz-Günter Rudolf
c/María Alonso 7
ES-28035 Madrid

by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You may use the attached sample cancellation form, but this is not required.

Consequences of Withdrawal

If you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract.

The refund shall be issued to the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund.

We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first. You must return or hand over the goods to us immediately, in any event no later than fourteen days from the date on which you notified us that you were cancelling this contract.

The deadline is met if you send the goods back before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

End of the revocation instruction


§7 Withdrawal form

Withdrawal form template

(If you would like to revoke the contract, please complete this form and send it back to us.)

To: Albisa, Engineering for Language and Electronic Documents, S.L.
Heinz Rudolf
c/María Alonso 7
ES-28035 Madrid
I/We (*) hereby give notice that I/we withdraw from my/our (*) contract for the purchase of the following goods (*)/provision of the following services (*)_____________________________________________________ Ordered on (*)/received on (*) __________________ Name of consumer(s)
_____________________________________________________ Address of consumer(s)
_____________________________________________________ Signature of consumer(s) (only for written notifications)
__________________ Date __________________

(*) Strikethrough as applicable.

§8 Warranty

The statutory warranty provisions shall apply.

§9 Language of the contract

Only Spanish is available as a contract language.


§10 Customer Service

You can contact our customer service for questions, claims and complaints on weekdays from 09:00 a.m. to 17:00 p.m.

Phone: (+ 34) 917 365 080


Status of Terms and Conditions March 2019 Free Terms and Conditions prepared by